Do your products come with a warranty?
We are confident you will be happy with your Esper product but in the unlikely event that you do experience problems we offer you the reassurance of our 2-year manufacturer’s guarantee.*
* For further details see our full Product Guarantee here
What’s your returns policy?
You can return your item/s for free within 30 days of the date of receipt of your order and receive a full refund, please refer to full terms of our Returns Policy here.
Which countries do you ship to?
We offer express delivery on all website orders shipped worldwide. We use DHL for mainland, Europe and worldwide deliveries. The reliability of delivery and protection of our parcels in transit is second to none with our approved courier.
Local import and customs restrictions may apply in your territory. Please see our full delivery rates and polices information here or contact us if you have any shipping related questions.
When will my order be shipped?
All in stock items, ordered and paid for before 13:30 GTM during Monday to Friday (excluding public holidays), will normally be dispatched the same day by DHL Express Delivery. If you require your in stock products to be shipped before the out of stock items, please contact us directly at firstname.lastname@example.org.
Where stock is unavailable at the time of placing your order or we are unable to despatch within 7 working days, our team may contact to you discuss delivery. For larger quantity orders our team may contact to you discuss a delivery schedule.
How are shipping charges calculated?
The price of the Goods does not include delivery charges. We ship using DHL Express and charges will be advised before you confirm your order. DHL calculate your shipping charges based on weight, parcel dimensions and location. In some cases orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels. You can estimate the shipping charges for your order by placing the items you intend to order in your shopping cart and entering your location and postal code.
If you prefer to arrange your own transport please contact us directly at email@example.com.
For more information about Delivery rates and time for delivery go here.
My package is stuck in customs, what shall I do?
Based on the country of origin and the final destination, some orders may be subject to customs and/or import fees. Customs fees are calculated based on import, brokerage, duties, and taxes, and are not included in the delivery fee quoted at checkout. They will be assessed once the parcel enters the destination country and must be paid by the order recipient. Please contact your local customs office for more information.
Can I track my order?
Once you have placed an order you will receive an confirmation email shortly after completing your transaction. Tracking information will be emailed once the order’s has been processed. To track the order sign in to your Esper account then click on ‘Orders’ and ‘View’ button. Alternatively, you can access an order confirmation email which will include the tracking number and link.